His voice has no South Boston nor Yankee nor Harvard ring: it is out-and-out, plain American. And even though Harvard is a good part of his life, he will tell you with great seriousness that he ...

Halaburda, Hanna, William Collis, Rob McKeon, and Ivan Nausieda. "One Game to Rule Them All: Lord of the Rings Online and the MMO Market." Harvard Business School Case 712-434, October 2011. (Revised ...